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The player from Greece is having difficulties withdrawing winnings due to incomplete verification. The player managed to resolve the problem by contacting the casino's support.

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The player from copyright had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino.

The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

Sorry to hear about this situation. Can you pls send here us an email to [email protected] with the subject "CasinoGuru Review"? Try to tell us more details and your account email.

The player's unable to withdraw as the casino is keep finding excuses. The complaint was resolved as the player received his withdrawal.

The player from Brazil deposited money to the casino on May 14th, 2024. However, as of May 15th, the deposit had not been reflected in the casino account. The casino attributed the delay to problems with the payment provider, despite the player providing proof of the PIX transaction.

The player from Germany has been experiencing difficulties withdrawing her winnings due to ongoing verification.

The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had provided the necessary documents to the casino and had cooperated fully with the process.

The player from Portugal had lodged a withdrawal request five days prior and had provided all necessary documents but had not received any response. The disputed amount had been 540€. The player had indicated that the withdrawal request had been made at the same time as a self-exclusion request. After no progress had been made, we had transferred the complaint to another team member who had contacted the casino.

Выберите, укажите валюту как и дополнительно выберите приветственный бонус – можно получить бонус либо всегда казино, либо всегда ставки.

After the player's account was unexpectedly disabled, he had threatened legal action. Fortunately, the situation had been resolved when the player's funds were credited to him. We had marked the complaint as 'resolved' in our system.